Who is eligible to participate in MVA?
- Anyone interested in learning about technology can be a part of MVA.
- To create an MVA account, click the sign in button in the header. If you don’t yet have a Microsoft account, click the “Sign up now” link near the bottom of the form.
Where can I post suggestions or feedback?
Use the Search bar to find a specific course.
You can browse by Topic, Products, and by Popular Courses by clicking on “Courses” in the top horizontal navigation bar.
How do I request a new course?
If you have ideas, please connect with us on the MVA Community Forum. Choose “Request a new course” from the Support Topic drop down.
In what order should I take the course modules?
We recommend you complete a course by taking the modules in the order in which they appear on the page. However, you can take modules in any order you prefer.
How do I complete a course?
To complete a course you must complete watching each video, pass all assessments, download supporting materials, and visit each of the links in all of the modules in a course.
How many attempts do I get to pass a self-assessment?
Depending on the course, you are allowed 1 to 5 attempts to complete an assessment without viewing the content in that module. If you are not able to pass an assessment after the maximum allowed attempts, you must watch the videos and complete any other materials for that module before you can attempt to take the assessment again. You can continue to take assessments as many times as needed to complete a module.
What happens if the course that I'm taking is retired?
If a course is scheduled to be retired there will be a notification on the page letting you know when it will no longer be available. Alternative courses will be suggested if available.
If a course I’ve completed gets updated, does that affect my recorded progress?
Sometimes, after a course is published, new material is added. If you complete a course which is later updated, your MVA Dashboard still shows your course progress as 100% complete. On your “Courses complete” list, a message appears to let you know that the course has been updated. When you visit the course again, the lessons you have completed include a check mark, but the new ones do not. Even after you begin the new material, your course progress will continue to show as 100% complete.
What are the course levels associated with each course?
Course levels provide an indication of the targeted experience level of the intended audience, as follows:
- 100: Basic, entry-level courses targeting students, career changers, and technical managers.
- 200: Intermediate, courses targeting IT pros or developers with some hands on experience.
- 300: Advanced, courses targeting experienced IT pros or developers.
- 400: Expert, evaluation-level courses targeting IT and dev experts with several years of experience.
How do I download a Certificate of Completion?
On your Dashboard page, on the Courses Completed tab, you’ll see a list of all the courses you’ve completed. For each course listed, click the Download Certification of Completion icon to download a certification for that course, in PDF format.
What is My Learning Plan?
My Learning Plan is a way to keep track of the courses you’re interested in taking—it’s similar to adding items to your shopping cart. You add courses to a plan by clicking Add to my learning plan next to the course descriptions, whenever you find one you’re interested in. If you’ve created multiple learning plans, you can then select the plan you want to add the course to.
To access My Learning Plan you need to be a registered member of MVA. Once you sign in, you’ll see a list of your learning plans and the courses you’ve added to them in the My Learning Plan box on the right side of most pages. You can expand and collapse the plans to see the list of courses included in each, and you can click a course title to jump to the course details page.
Note: You will only be able to create a maximum of 10 learning plans and a maximum of 10 courses for each learning plan.
I want to change the email account I use with MVA.
Your MVA membership is tied to the email address you used to create your Microsoft account. You cannot change the email address associated with a Microsoft account. In order to change the email account you use to sign into MVA, you must create a new Microsoft account with a different email address.
Can I merge the progress from two different Microsoft accounts I use to sign into MVA?
No. It is not possible to combine the progress from different Microsoft accounts.
How do I delete my MVA profile?
If you go to the MVA forums, our agents will be able to assist you.
Can I move my existing progress to a new Microsoft account?
Yes you can If you do not have any course progress associated with the new account. This will require support. Please visit the MVA Community Forum and create a thread to request.
Progress and points:
What happened to MVA points?
Our old point system was a fun way to track your progress, but our goal is to provide a more meaningful way to be acknowledged for your effort and time on MVA. We are planning to implement Microsoft TechRewards so that your activity on MVA can get you rewards and experience points. To learn more visit Microsoft TechRewards.
What about the points I already earned?
We feel your accomplishments and work should be celebrated, so we have preserved your past points with the Founders’ Club badge on your dashboard. Your badge displays your points total as of January 2016. New members of MVA will not be able to get a Founders’ Club badge.
Are there still levels of MVA membership?
Our old bronze, silver, gold, and platinum levels were tied to our old MVA point system. We no longer have levels of MVA membership.
What happened to leaderboards?
The MVA leaderboards were tied to the old MVA point system. If you want to rank yourself against others, when we implement Microsoft TechRewards, you will be able to use those Leaderboards.
Recertifying on MVA:
How do I recertify on MVA?
You can keep select MCSE certifications up to date by passing all related assessments for a prescribed set of courses on Microsoft Virtual Academy. Check out the details and see which recertifications are available, on the Recertify with Microsoft Virtual Academy page.
Where can I find someone who can answer my question?
Get your questions answered in the MVA Community Forum. It’s the place ask for help, report a problem and get advice.
My question isn’t about using the Microsoft Virtual Academy site. Where could I ask questions about the topic of the course I am taking?
Visit the MVA Community Forum! Read blog posts, follow topic threads, and join the conversation. Discuss the concepts and skills our courses address, stay up-to-date with technology enthusiasts, get support news, and more.