FAQ: Troubleshooting Link Issues

If you are trying to access a video or lab on another site, but your browser is unable to open the link (or the link opens but closes right away), your browser might be blocking the site.

  • 1. To permit access to trusted domains which host MVA video, see the complete list. Then, copy and paste the itemized sites into your pop-up blocker’s exceptions list.

  • 2. If you still can’t access the site, disable your browser’s pop-up blocker.

  • 3. If that doesn’t work, restart your browser.

Additional instructions for Windows XP users:

Note: As of April 8, 2014, Microsoft no longer provides security updates or technical support for Windows XP, and PCs running Windows XP after this date should not be considered to be protected. It is important that you migrate to a supported operating system, such as Windows 8.1, so you can receive regular security updates to protect your computer from malicious attacks.

If you’re running Windows XP and using Internet Explorer 8 (along with some other Windows and Internet Explorer configurations):

In Internet Explorer, on the Tools menu, click the Security tab, Internet zone, and Custom level. Scroll down to Downloads > Automatic prompting for file downloads, select Enable, and then click OK. When asked whether you are sure that you want to change settings for this zone, click Yes, click Apply, and then click OK.

If you’re running Windows XP and using Google Chrome:

In Google Chrome, click the Menu icon () and, from the drop-down list, select Settings. Scroll to the end of the page, and click Show Advanced Settings… Under Downloads, select the Ask where to save each file before downloading check box and then close the Settings tab.